Token Queue Management

Queue and token management for Sri Lankan Government Urban Councils, delivered as a registered Hutch Sri Lanka service provider and expanding across more public offices.

Client: Government offices · Partnership: Hutch Sri Lanka
Location: Sri Lanka
What we did: Government · Queue system · Hutch partnership

The problem

Urban councils and public service counters need to handle high visitor volumes without confusion at the waiting area. Manual queues make it hard for citizens to know when they will be served and hard for staff to manage counter load fairly.

What we do & deliver

As a registered Hutch Sri Lanka service provider, we built and support a token queue platform for Sri Lankan Government Urban Councils. The system helps issue tokens, route visitors to the correct counter, show queue status and keep the public service flow organized across busy municipal environments.

What changed

The rollout gives offices a more transparent, structured queue experience for citizens and a clearer operating view for staff. The service is continuing to expand as more government urban council locations modernize their front-desk operations.

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